🕊️ Contact Policy – Ishami Store

At Ishami Store, we value transparent and kind communication with our customers.
Our goal is to provide clear answers and a reliable, friendly service at all times.

📩 Official Contact Channels

You can reach our team through the following official channels:

• Email: ishamistore@gmail.com

• Contact Form: available in the “Contact Us” section of our online store

• Official Social Media: Instagram, TikTok, and Facebook under @ishamistore

⚠️ Any communication outside of these channels will not be considered official or managed by our team.

⏰ Customer Service Hours

• Monday to Friday: 9:00 a.m. – 6:00 p.m.

• Saturday: 9:00 a.m. – 2:00 p.m.

Messages received outside these hours will be answered on the next business day.

🕓 Response Times

We are committed to replying to all messages within 24 to 48 business hours.
During high-demand periods (such as holidays or special promotions), response times may be slightly longer.

📦 Order Inquiries

To help us assist you faster and more accurately, please include:

• Your order number or purchase receipt

• Full name

• Email address used at checkout

🔒 Privacy and Data Use

All personal information shared with us is handled in accordance with our Privacy Policy.
We do not use your data for any purpose other than managing your inquiries or orders.

🤝 Our Commitment to You

We strive to offer personalized, friendly, and efficient customer service.
At Ishami Store, we want every experience to be positive, trustworthy, and delightful — just like the products we create for you.